Returns Policy
Sales are Final
All sales of original artworks by Amanaliya Art are final and binding upon payment confirmation.
Given the unique, one-of-a-kind nature of each artwork, no return or refund is offered once the order is confirmed and payment received. This policy is fully compliant with Swiss law, which does not impose a statutory right of withdrawal for online sales of original artworks (CO art. 184 ff.).
European Union Buyers
For buyers residing in the European Union: EU consumer law (Directive 2011/83/EU art. 16c) provides that the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Original artworks fall within this exception.
Commissioned Works
For commissioned artworks, a 50% deposit is required to begin creation. Should the buyer cancel after payment of the deposit, the deposit is non-refundable but may be applied as credit toward any other purchase on the website.
Exception — Transit Damage
If an artwork arrives visibly damaged due to transit, the buyer must notify Amanaliya Art by email at studio@amanaliya.com within 48 hours of receipt, with supporting photographs. Amanaliya Art will assess the situation and propose an appropriate remedy on a case-by-case basis.
- Notify studio@amanaliya.com within 48 hours of delivery
- Include photographs of the packaging and of the damaged artwork
- Keep the original packaging until the claim is reviewed
Refused Delivery or Unpaid Customs
If a package is returned due to unpaid customs fees or refused delivery, the artwork will be restocked. Shipping costs will not be refunded.
How to Contact Us
Questions about this policy can be sent via the Contact page or by email to studio@amanaliya.com.
Related policies: Terms & Conditions of Sale and Shipping Policy.